Terms & Conditions

These prices do NOT include applicable taxes, insurance, shipping, delivery, setup fees, or any cables or cabling services or material unless specifically listed above. All prices are subject to change without notice. Supply subject to availability.


Diltex Inc. Terms of Sale

** PLEASE READ THESE TERMS AND CONDITIONS OF USE (“USER AGREEMENT”) VERY CAREFULLY.
BY VISITING, BROWSING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE “SITE”) OPERATED BY Diltex Inc., YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. All warranty information on the “site” will be honored by individual product manufacturers and you may not hold Diltex Inc. liable for warranty terms.

Images and Logos on the “site” are assumed as is and Diltex Inc. will not be liable for maintenance, upkeep, or use thereof. Images and Logo on the “site” are property of various manufacturers and they bear the individual copyrights and trademarks of said manufacturers. Images and Logos are not diagrams of products in our online catalog unless specifically stated therein.


Payment Terms

Payments are due via credit card or net 30 from shipment of product or completion of service. Large contracts involving extended service shall be billed on a monthly basis. No service will be provided to Client unless payment is current. Any late payments will incur a 21% finance charge on the balance due and a $29 late fee. The placement of this order by Purchase Order, or the placement of this order by verbal commitment states that you agree to the payment terms set forth above.


Return Policy

Diltex Inc. offers a 30-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Diltex Inc. account manager.

  • Please contact us via e-mail our Customer Relations Department at SUPPORT@DILTEXINC.COM to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to Diltex Inc.. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the reason for the return.
  • All products returned MUST: be 100 percent complete and contain ALL original manufacturer UNOPENED boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
  • Shipping charges on returned items are the customer’s responsibility; Diltex Inc. will match the shipping method and pay for shipping on replacement or exchange item(s).
  • Shipping charges on returned items are the customer’s responsibility; Diltex Inc. will match the shipping method and pay for shipping on replacement or exchange item(s).
  • For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.
  • If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for Diltex Inc. to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Diltex Inc. immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Diltex Inc. of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact your Diltex Inc. account manager to arrange for carrier inspection and a pick up of damaged merchandise.
  • DEFECTIVE returns can be returned directly to Diltex Inc. within 30 days from the invoice date, at Diltex Inc.’s discretion for: credit, replacement, exchange or repair.
  • Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days, all manufacturers’ warranties apply.
  • NON-DEFECTIVE returns can be accepted directly by Diltex Inc.within 30 days from the invoice date, at Diltex Inc.’s discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
  • Additional manufacturers may be added to this list as: manufacturer policies change, manufacturers go out of business or in the case of specially ordered items.

Diltex Inc. reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.